Your Input (Box Hill)

Our Responses

Need for signage for Emergency Procedure

Evacuation Plans posted on walls near the lift, in the Job Kiosk and outside the toilet facilities

OH&S warden and First Aid officer now under review

Need for recycling bins in the Job Kiosk

4 small Visy recycling bins placed in the Job Kiosk

Need for clear provision of information

Service delivery continually being reviewed and improved

Need for awareness of Echo’s Complaints Procedure

Please refer to:

DEN Consumer Handbook 2009/10 (page 6)

Framed info on wall in Job Kiosk (near entrance)

You are most welcome to:

Speak with Lian, Echo’s Customer Service Officer

Speak with your Employment Consultant

Use the Suggestion Forms and Suggestion Box provided

Use the Complaints Forms in the Complaints Folder provided

Your Input (Ringwood)

Our Responses

Need for clear provision of information

Service delivery continually being reviewed and improved

Need for awareness of Echo’s Complaints Procedure

Please refer to:

DEN Consumer Handbook 2009/10 (page 6)

Framed info on wall in Job Kiosk (near entrance)

You are most welcome to:

Speak with Lian, Echo’s Customer Service Officer

Speak with your Employment Consultant

Use the Suggestion Forms and Suggestion Box provided

Use the Complaints Forms in the Complaints Folder provided

Compliments to staff

Compliments noted in report prepared by Customer Service Officer

Your Input (Wantirna)

Our Responses

Need for improved toilet facilities

Site was checked and its condition noted.

Building management was contacted for cleanliness in the toilet facilities. Carpet cleaning for the passageway to the toilet facilities may be organised by the building management.

Passageway to the toilet was cleared and tidied up for easy access.

Compliments to staff

Compliments noted in report prepared by Customer Service Officer