COMPLAINTS AND CUSTOMER FEEDBACK
ECHO is committed to providing quality services to all clients and customers including job seekers, employers and associated stakeholders. If at anytime you are not satisfied with the services received at Echo please raise this with either the Disability Employment Service Project Manager on (03) 9890 3088 or the Job Services Australia Project Manager on (03) 8790 1621.
When a complaint is received at Echo the details are recorded and action taken to resolve the issue. Where applicable, Echo will endeavour to improve services, policy or operating procedures in response to your feedback.
Feedback can be lodged either through the Customer Feedback Process (in person or via telephone) or through the Suggestion Box located in the foyer of each site.
If you have lodged a complaint and are still not satisfied with the outcome please contact the Department of Education, Employment and Workplace Relations Complaints Resolution and Referral Service on:
- Free call 1800 880 052
- TTY 1800 301 130
- The National Relay Service on 1800 555 677
- Fax on (02) 9318 1372
- Telephone Interpreter Service on 13 14 50
The complaints Resolution and Referral Service is an independent body responsible for resolving complaints through investigation and/or conciliation. They will try to resolve your concerns quickly, fairly and sensitively.
An interpreter or TTY access can be arranged on request.
CAREERS AT ECHO
We believe that our staff are our greatest asset and since our inception we have created an experienced team of culturally diverse professionals.