Equity, Compassion,
Hope and Opportunity

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National Standards for Disability Services

There are six National Standards that apply to disability service providers.

Standard 1

The service promotes individual rights to freedom of expression, self-determination and decision-making and actively prevents abuse, harm, neglect and violence.

Standard 2

Participation and Inclusion
The service works with individuals and families, friends and carers to promote opportunities for meaningful participation and active inclusion in society.

Standard 3

Individual Outcomes
Services and supports are assessed, planned, delivered and reviewed to build on individual strengths and enable individuals to reach their goals.

Standard 4

Feedback and Complaints
Regular feedback is sought and used to inform individual and organisation-wide service reviews and improvement.

Standard 5

Service Access
The service manages access, commencement and leaving a service in a transparent, fair, equal and responsive way.

Standard 6

Service Management
The service has effective and accountable service management and leadership to maximise outcomes for individuals.


DES Disability Standards, Complaints & Service Standards 2017 Handbook   Click here


Join ECHO’s Disability Employment Service

To register your interest in joining ECHO’s Disability Employment Service please contact our Head Office on phone: (03) 9210 2100.