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echo@echoaustralia.com

Disability Employment Services Information

Have questions about Coronavirus (COVID-19)?

Do you have a question about coronavirus (COVID-19)? Do you need help because things have changed?

You can contact the Disability Information Helpline to talk about your concerns in relation to coronavirus (COVID-19), for example if:

  • your support worker has not turned up
  • your provider has stopped services
  • it’s hard for you to get food, groceries, medications or other essential items
  • someone close to you has symptoms of coronavirus
  • you are feeling really upset
  • anything else is worrying you.

To contact the Disability Information Helpline, please call 1800 643 787.

The Helpline is available Monday to Friday 8am to 8pm (AEST) and Saturday and Sunday 9am to 7pm (AEST). It’s not available on national public holidays.

If you are deaf or have a hearing or speech impairment, you can call the National Relay Service on 133 677.

If you require support in another language you can use the Translating and Interpreting Service (TIS National) free of charge by:

  • calling the Disability Information Helpline on 1800 643 787 and asking for an interpreter. The counsellor will make the arrangements, or
  • calling TIS on 131 450 and asking to be connected to the Disability Information Helpline on 1800 643 787.

The Disability Information Helpline is free, private and fact-checked.

The Disability Information Helpline is funded by the Australian Government.

For more information about the Disability Information Helpline, including Easy Read and Auslan resources about coronavirus, visit www.dss.gov.au/disabilityhelp.

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Am I eligible for Disability Employment Services?

Centrelink states that you must meet the following criteria to be eligible to join our Disability Employment Service.

You must:

  • Be aged at least 14 but have not yet attained the Age Pension qualifying age
  • Have access to transport and with minimal help be able to travel to and from workplaces
  • Be prepared to work more than eight hours per week
  • Need support to obtain and maintain employment
  • Be willing to work and accept suitable job opportunities if they are offered to you
  • Be receiving appropriate support for any condition you may have (eg: doctor, psychiatrist, mental health case manager)
  • Be living in stable accommodation

We also ask that our participants:

  • Be willing to keep in contact on a regular basis with their Employment Consultant (whether by phone, or by attending regular sessions)
  • Be contactable on short notice (for interview and employment vacancy purposes)
  • Be willing to travel a reasonable distance from where they live to find work
  • Be realistic and flexible in the types of work they are willing to consider
  • Be willing to accept guidance and professional advice from their Employment Consultant

There are a few ways you can access echo Disability Employment Services. You can be referred by Centrelink or you can register with us directly.  

You can directly register with echo by contacting your local echo office and a friendly consultant will help guide you through the process. Or fill out the contact form below and we will be in touch to help get you started.

When you visit Centrelink, you have have your ability to work assessed through an Employment Services Assessment which determines the minimum hours of employment you are able to work each week. If you are eligible for Disability Employment Services, you will be recommended to a DES provider. 

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